FAQ

FAQ's

Which credit cards do you accept?
Can I cancel my order?
I canceled my order but I haven't received a credit yet. How long do credits take?
Can I return an item that is damaged, defective, or I just don't want?
What happens if the item I ordered is not available?
Why was I charged sales tax on my purchase?
How long will it take to receive my order?
Can I have an order shipped to my P.O. Box?
Can I ship my order to a different address?
How are shipping charges calculated?

Shopping FAQs

Which credit cards do you accept?
Visa, Mastercard and Discover/Novus cards are accepted, as well as debit cards which bear the Visa or Mastercard logo. WE now also accept American Express. Back to Top

Can I cancel my order?
Yes, you can. If the order has already been sent accept delivery of the item and call the Customer Service Center for return instructions. Back to Top

I canceled my order but I haven't received a credit yet. How long do credits take?
We submit all requests for credits within 24 hours of receipt; however, it may take 7-10 business days for you to receive your credit. You should see this on your next credit card statement or the following one, depending on where you are in your billing cycle. Back to Top

Can I return an item that is damaged, defective, or I just don't want?
If, within 30 days, you are not satisfied with your purchase, we will replace the item or provide a credit for the full merchandise amount.Back to Top

What happens if the item I ordered is not available?
On occasion,an order may be delayed due to availability or other circumstances. In the unlikely event there is a change or delay in filling your order, we will notify you via phone, postal mail or email. We know that this can be inconvenient, and we will offer you one of the following alternatives as appropriate to your situation:

Offer an ALTERNATE selection of equal or greater value.

Offer a BACKORDER and new estimated delivery. You can wait for the new delivery date, or cancel for a full refund at any time prior to shipment.

CANCEL your order. On rare occasions new circumstances come to our attention after the placement of your order. Therefore, we reserve the right to cancel your order for a full refund at any time. Back to Top

Why was I charged sales tax on my purchase?
State tax is applied to an item if applicable, most food products are not charged sales tax. If you think you were over charged please contact customer service. Back to Top

Shipping FAQs

How long will it take to receive my order?
The standard shipping time for orders shipped via UPS ground is 5-10 days, and promotional items should ship in 4-7 days. Back to Top

Can I have an order shipped to my P.O. Box?
The vast majority of our merchandise is shipped via UPS. But, yes we will deliver to a P.O. Box. Back to Top

Can I ship my order to a different address?
Yes! Back to Top

How are shipping charges calculated?
Shipping charges vary according to product type and destination.

Most products are shipped via UPS (because they offer package insurance and excellent tracking software). Larger items are generally shipped via common carrier, and require higher shipping rates. Select products offer an express shipping option. In most cases, this rapid delivery requires an additional fee. Back to Top